Terms and Conditions

Ave – Amber van Elten is located in Brunssum and is registered at the Chamber of Commerce in Eindhoven under number 83731970. The terms and conditions mentioned below apply to all transactions between ave – Amber van Elten and her clients. ave – Amber van Elten does not accept any other terms and conditions unless otherwise agreed in writing.

  1. General

In these terms and conditions means:

    • ave – Amber van Elten: Amber van Elten, operating under name of ave – Amber van Elten, business in Brunssum, registered in the trade register of the Chamber of Commerce in Eindhoven under number 83731970.
    • Assignment: any (written/digital) request to ave – Amber van Elten to the provision of services by ave – Amber van Elten, or her replacement, is performed.
    • Clients: the natural person or legal person who has given ave – Amber van Elten an assignment, as referred to in article 2.
    • The provisions of these general terms and conditions can only be deviated from if this has been agreed in writing.
    • The client accepts these general terms and conditions by reserving or booking a service from ave – Amber van Elten.
  1. Applicability
  • These terms and conditions apply to all quotes, bookings, deliveries and transactions between ave – Amber van Elten and her clients. ave – Amber van Elten is registered with the Chamber of Commerce under number 83731970.
  • ave – Amber van Elten reserves the right to make changes to the terms and conditions, in particular if the developing circumstances with regard to the methods, techniques and/or rates used by ave – Amber van Elten give rise to this and/or current legislation and or regulations give rise to this. The client will be informed in good time of the new text of the conditions, whereby the effective date of the new conditions will also be communicated.
  1. Acceptance
  • The agreement between ave – Amber van Elten and clients is established by the sending of a written order confirmation by ave – Amber van Elten to the client (whether or not by e-mail) and/or signing a quotation by the client sent by ave – Amber van Elten.
  • The client acknowledges that it has taken note of and agrees to ave – Amber van Elten’s general terms and conditions before making a booking.
  • ave – Amber van Elten can be hired for a specific service at which the rate for this service, or for a specific amount of hours. When booking ave – Amber van Elten by the hour, the hourly rate applies. ave – Amber van Elten can also be booked for a half or full day. In that case, a half or full day fee applies. A half day is based on 4 (four) working hours and a full day on 8 (eight) working hours.
  • The first exceeded hour in accordance with the contract will be booked as overtime and billed as the basic hourly rate. Any additional overtime hours, up to 3 (three) hours of overtime, will be increased by 25% of the standard hourly rate. After 3 (three) hours of overtime, ave – Amber van Elten will charge 50% of the standard hourly rate.
  • For work by ave – Amber van Elten between 24:00 and 07:00, ave – Amber van Elten will charge 200% of the rate.
  • For work on public holidays, ave – Amber van Elten will charge 125% of the rate.
  1. Travel and expense allowance
  • The travel and expenses incurred by ave – Amber van Elten are for the account of the client. A kilometer allowance of €0.19 per kilometer or full reimbursement with regard to public transport applies to all assignments.
  • Travel costs for work abroad are also fully for the account of the client, including any costs for overnight stays, food and drinks, unless otherwise agreed in writing by clients and ave – Amber van Elten.
  • Costs for parking are at the expense of the client.
  1. Prices
  • The stated prices are exclusive of VAT. Unless otherwise stated.
  • The stated prices do not include travel and expense reimbursement.
  • The stated prices do not include the purchase of desired products/goods.
  • Offers and quotations do not automatically apply to future assignments.
  • An offer is valid for 14 (fourteen) days unless explicitly stated otherwise.
  • The first quotation issued is mutually non-binding, no rights can be derived from printing, typographical errors and clerical errors as well as from mutilated quotations.
  1. Payment
  • When concluding the order confirmation/agreement, the client will pay total invoice amount within 14 (fourteen) days after the invoice days.
  • For assignments longer than 1 day (read: bridal assignment, film set, theatre), ave – Amber van Elten asks for a partial advance of the total invoice amount. For assignments longer than 2 weeks, ave – Amber van Elten will send partial invoices, which must also be paid within 14 days.
  • If the invoice is not paid within 14 days, ave – Amber van Elten may take other steps and actions.
  1. Cancellation, termination and suspension of the agreement
  • If the client cancels an agreement in whole or in part, the costs incurred by ave – Amber van Elten as a result of this cancellation will be fully reimbursed by the client.
  • If a booked order is cancelled, the client owes the following cancellation costs:
    • In case of cancellation from the 14th day up to 24 hours before the agreed date, the cancellation costs are 50% of the costs of the total order.
    • In case of cancellation from 24 hours before the agreed date, the cancellation costs are 100% of the costs of the total order.
  • If the booked order is cancelled before 14 days of the planned date, no costs will be charged.
  1. Force majeure backup service
  • In the event of force majeure, including illness, ave – Amber van Elten may at any time partially or completely cancel the order. Invoicing will then be adjusted proportionally. Force majeure also includes: war, riots and hostilities of any kind, blockade, boycott, natural disasters, epidemics, lack of raw materials, prevention and interruption of transport options, disruptions, import and export restricitions or bans, obstacles caused by measures, laws or decisions of international, national and regional (government) authorities.
  • In case of force majeure, ave – Amber van Elten will make every effort to find a colleague of an equilavent level who can complete the assignment. However, a guarantee for availability can never be given. If ave – Amber van Elten has not been able to find a replacement colleague, the agreement will be partially or completely canceled.
  • In the event of hindrance from ave – Amber van Elten itself, no costs (compensation) can be recovered.
  1. Liability
  • ave – Amber van Elten excludes any liability and rejects possible claims for damages, both direct and indirect, arising from circumstances that are not attributable to the fault of ave – Amber van Elten and that are governed by Dutch law or the social traffic standards cannot reasonably be attributed to ave – Amber van Elten.
  • Only the damage for which ave – Amber van Elten is insured and which is reimbursed by the insurer are eligible for compensation.
  • Despite the fact that ave – Amber van Elten uses dermatologically tested products and hygiene is a high priority, it is possible that an allergic reaction occurs due to the use of products. ave – Amber van Elten is not liable for allergic reactions or inflammations caused by the use of brushes/products.
  • ave – Amber van Elten is not liable for damage to personal property.
  1. Damage and/or theft
  • ave – Amber van Elten has the right to claim compensation from the client if the client damages products/goods.
  • ave – Amber van Elten always reports theft to the police and to the responsible client (head manager).